Terms & Conditions

Our Company Policies and All That Legal Mumbo Jumbo

Service Area

The DeClutter Coach primarily services the Central New York area and within a 50 mile radius of Utica, NY. Services provided outside this area may be subject to travel fees.

Assigned Staff

Staff is assigned to any particular project based on availability. Additional staff may be allocated to your project for additional fees. Hours purchased may be utilized in a variety of combinations to accommodate your schedule. For example, a typical 9 hour package may be allocated as 1 organizer for 9 hours, 2 organizers for 4.5 hours, or 3 organizers for 3 hours each. Project staffing will be determined after the initial consultation.

Supplies and Expenses

Many organization projects require the purchase of supplies. The cost of these supplies is not included in any package unless specifically stated. The purchasing of any necessary supplies will be discussed as part of your consultation. Supplies purchased on your behalf will be billed as an additional expense and are due upon receipt.


24 hours’ notice to cancel an appointment is required. Cancellations made less than 24 hours prior to the scheduled appointment will be billed the full cost of the organizing session. Exceptions may be made in cases of emergency at the sole discretion of The DeClutter Coach.


Downloads are non-refundable. We have made every effort to clearly represent our products and services. Partial refunds for services are provided on a case by case basis and are pro-rated based on any work performed to date. Our products are designed to help you get and stay organized, but the key to success is you.

Order Processing

Payments may be made via check, MasterCard, Visa or Discover. Checks should be made out to “The DeClutter Coach.” Returned checks will incur an additional fee. Online orders are processed via 3rd Party services, Stripe and PayPal. You will receive an order confirmation via email. Please contact us by email if you do not receive a confirmation.


The DeClutter Coach is committed to keeping your information private. We strictly adhere to the National Association of Professional Organizers (NAPO) Code of Ethics. All information collected in person, online, by telephone, by email, or any other communications medium remain confidential. We will not sell, rent, trade or otherwise disclose any customer names, emails or other personally identifiable information, or share it with third parties. The submission of a testimonial, appearance on television or video, or any such submission shall supersede this policy.

Our website is secured and encrypted to current standards using Secure Sockets Layer Technology (SSL). If you see a graphic of a lock in your browsers address bars or the website address begins with “https://”, you can rest assured that your connection is secure.

“Cookies” may be necessary to maintain your shopping cart while processing your order or maintain your account. You may elect to block these cookies, but it may adversely affect your shopping experience.

COPPA Compliance

The DeClutter Coach does not knowingly collect the personal information of individuals under the age of 18 in compliance with The Children’s Online Privacy Protection Act (COPPA). If you are under the age of 18, you must have your parents’ permission to register on this site.

Intellectual Property and Trademarks

Any Content downloaded, purchased, or acquired is for personal use only. Any professional or commercial use or Reproduction of The DeClutter Coach content is prohibited without prior written permission. “Reproduction” means any form, including but not limited to, web, video, digital, database, photocopied or print materials.
All of the Content on this website and any Product we provide are protected by U.S. and international copyright laws. This Content is the property of the DeClutter Coach and/or independent Content providers. “Content” means any graphic or text created, compiled or submitted by The DeClutter Coach or independent providers. This includes our blog, comments, writings, graphics, slide shows, worksheets, labels, downloads and all other features or products.

You agree not to display The DeClutter Coach trademarks or use them in any manner without notifying The DeClutter Coach. All other trademarks not owned by The DeClutter Coach that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by The DeClutter Coach.

User Generated Content

Spam, obscene, threatening, defamatory, objectionable, invasion of privacy, infringing on intellectual property rights, or otherwise injurious to third parties content, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of trolling are strictly prohibited. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the submitted content. The DeClutter Coach reserves the right, but not the obligation, to remove or edit such content. The DeClutter Coach takes no responsibility and assumes no liability for any content posted by you or any third party.

When submitting content to our site, you agree that The DeClutter Coach has an unlimited, nonexclusive, royalty-free, perpetual and irrevocable license to republish and use your content in future content. You retain the right to your words as an independent content provider.


Links to other sites are provided for your benefit. No responsibility is assumed for the privacy and security practices or the content, services or products of such sites.

Site Modifications

The DeClutter Coach reserves the right to make changes to our site, terms, conditions, policies and prices at any time. If any of these terms or conditions are deemed invalid, void or unenforceable, it shall not affect the validity and enforceability of any remaining terms or conditions.